This Return Policy outlines the terms and conditions for returns of products purchased from Golden Lotus Labs (“we,” “our,” or “us”).

Eligibility for Returns

To be eligible for a return, the following conditions must be met:

  • Product Condition: The product must be in its original, unopened, and unused condition.
  • Proof of Purchase: You must provide a valid proof of purchase, such as an order number or receipt.
  • Request Timelines: You must initiate the return request within 7 from the date of purchase.

Non-Eligible Items

The following items are not eligible for return:

  • Opened or Used Products: Products that have been opened or used are not eligible for return.
  • Perishable or Consumable Items: Perishable or consumable items, such as certain supplements, are not eligible for return.
  • Customized or Personalized Items: Products that have been customized or personalized are not eligible for return.

Return Process

To initiate a return, please follow these steps:

  1. Contact Us: Send an email to with the subject line “Return Request” and include the following information:
  • Your name
  • Order number
  • Reason for return
  • Product details
  1. Return Authorization: Once we receive your request, we will review it and provide you with instructions for the return process, including the return address.
  2. Packaging and Shipping: Pack the product securely to prevent damage during transit. Ship the product to the provided address.

Refund Process

Upon receiving and inspecting the returned product, we will process the refund in accordance with the following:

  1. Refund Method: Refunds will be issued in the original form of payment used for the purchase.
  2. Timing of Refund: Refunds will be processed within 7 days of receiving the returned product.

Shipping Costs

Return shipping costs are the responsibility of the customer, unless the return is due to an error on our part.

Damaged or Defective Products

If you receive a damaged or defective product, please contact us immediately. We will arrange for a replacement or refund as appropriate.

Contact Us

If you have questions or concerns about this Return Policy, please contact us at:

  • Email:  
  • Address: 6549 Mission Gorge Rd Suite 170, San Diego, CA 92120