This Return Policy outlines the terms and conditions for returns of products purchased from Golden Lotus Labs (“we,” “our,” or “us”).
Eligibility for Returns
To be eligible for a return, the following conditions must be met:
- Product Condition: The product must be in its original, unopened, and unused condition.
- Proof of Purchase: You must provide a valid proof of purchase, such as an order number or receipt.
- Request Timelines: You must initiate the return request within 7 from the date of purchase.
The following items are not eligible for return:
- Opened or Used Products: Products that have been opened or used are not eligible for return.
- Perishable or Consumable Items: Perishable or consumable items, such as certain supplements, are not eligible for return.
- Customized or Personalized Items: Products that have been customized or personalized are not eligible for return.
To initiate a return, please follow these steps:
- Contact Us: Send an email to firstname.lastname@example.org with the subject line “Return Request” and include the following information:
- Your name
- Order number
- Reason for return
- Product details